Frequently asked questions

What are the sizes of your cakes?

Our specialty crepe cakes currently come in two sizes: 7 inch (approximate 2 lbs), which can be be cut into 6-8 smaller pieces; 9 inch (approximate 3 lbs), which can be cut into 12 regular pieces. All our chiffon cakes come in only 7 inch at this moment. *Any party sizes, please contact us for more discussion.

What are your delivery options?

We provide free delivery for selected locations for orders above $1000. Please contact us to check. For orders below $1000, delivery will be via Uber for pickup from driver. Delivery costs will be an estimation of the Uber trip.

Where are you located?

We are located at SAI YING PUN 21 G/F First Street Sai Ying Pun, Hong Kong The easiest way to our cafe is by MTR. Please take Exit B1 at the Sai Ying Pun station. After stepping out of the exit, turn right and cross the Centre Street and we are about 150 metres ahead on your left. K11 ART MALL Shop G17B Ground Floor MTR Tsim Sha Tsui For further directions, please click here to see the map.

Do you provide Happy Birthday plaque?

We do provide one standardised chocolate Happy Birthday (HB) plaque for all whole crepe cake orders. Customers can indicate the name to be written on it. For customised chocolate plaque, there is an additional cost of $20.

Can I choose my decoration for the cakes?

All our cakes have standard individual top decorations. However, we do provide a bespoke service that caters to special occasions. Please call/Whatsapp us at our respective stores for such requests. Additional costs may apply.

How do I pay for my order?

We accept a wide range of payment methods on our website and at our cafe. - Credit cards (Visa, MasterCard, American Express, UnionPay) - Cash and Octopus (at the cafe) - We also accept bank transfer for orders (HSBC, Shaz Limited, 652-620204-838).

Do you offer gluten-free/vegan/keto cakes?

Gluten-free: We do serve gluten-free chiffon cakes at our cafes in most days. All our gluten-free cakes are made from our Shaz Confections special blend of gluten-free flour. However they are limited in quantity and flavours and types may change regularly. In other words, you get to try some of our newest creations. Vegan: At this moment we do not serve vegan cakes at our cafes. As we are seeking perfection and uniqueness, we are still polishing our own creations before we share with our customers. We seek to introduce them towards the end of 2020. Keto: Similar with vegan, we do not serve keto cakes at our cafes currently. However we understand that there is limited choices at most cafes in Hong Kong currently, we seek to introduce our very own Keto cakes as soon as possible. *** We customised for our customers with various diet preference, do contact us for any enquiry or special requests. We will do our best to make it for you.

Do you serve vegan/vegetarian meals at your cafes?

Yes we do. We are partners with Social Vegan which encourages both vegans to eat together with non-vegans. Our menu is created specially for that purpose. At both our cafes, you will see quite a number of vegan dishes as well as beverages.

What oil do you use for cooking the food you serve at your cafes?

We use olive oil for cooking the food served at our cafes. We believe that oil is one of the most important ingredients for any food. We want to eat good food.

Do you use MSG?

NO we do not use additional MSG in our food.

Is your food low in salt

YES. We believe that salt is important to improve the taste of our food but we seek to use the minimum possible. We want the most natural flavours of the ingredients.

Can I cancel my cake order?

We regret that no cancellation or refund (please refer to Cakes Orders T&C) may be arranged upon confirmation. However we do allow 1 amendment to the pick-up date.