TERMS AND CONDITIONS 訂購條款
Last updated on 02 July 2022
1. By placing an order and completing payment, you are agreeing to the Terms and Conditions of online order by Shaz Confections.
2. Once payment is made, the order is confirmed. No cancellation or refund would be accepted once the order is confirmed. No change of product design, size or flavour is allowed once an order is confirmed.
3. Requests to change pick-up or delivery arrangements must be received at least two working day in advance. A HK$50 administration fee will be charged for each change, payable at the time of the request. In case of change in pick-up or delivery date, the new date cannot be more than 90 days after the original date. Shaz Confections reserves the right to reject any reschedule request.
4. The purchased products should be picked up at the time and location as specified in the order. The order will be void if a customer does not pick up on the designated date. No refund will be made.
5. We partner with Oddle (https://oddle.me) to provide delivery service. To use Oddle's services, customers may need to register an Oddle account and make the payment through Oddle's platform. Shaz Confections is not responsible for any damages to the cakes during the delivery process.
Oddle (https://oddle.me)為Shaz Confections提供送貨服務。要使用Oddle的服務，顧客需要註冊Oddle帳戶並通過Oddle的平台付款。對於送貨過程中貨品遭受的損失，Shaz Confections不負有責任。
6. Most of our cakes contain fresh cream, which needs to be kept at low temperature before consumption. We recommend customers to prepare their own cooler bags when pick up the cake. Customers may also purchase reusable cooler bags from us at an additional cost. For all delivery orders of cakes with fresh cream, the purchase of a cooler bag is mandatory.
7. All our cakes are ready for consumption upon arrival, unless otherwise specified. If you plan to consume them at a later time, please put them immediately in a fridge (3-5°C) for continued freshness. Same day consumption is recommended for best taste. Shaz Confections is not responsible for any damages to the cakes due to poor handling after pick-up or delivery.
8. Subject to actual weather conditions, delivery and pick-up services may be suspended when typhoon signal No. 8 or above, or Black Rainstorm Signal are hoisted. Customers can reschedule the delivery or pick-up date after normal business operation resumes without additional charges.
9. Some of our cakes may contain allergens such as egg, soy, milk, alcohol and nuts. If you have any special dietary requirements, please contact us for additional information before placing an order.
10. All photos are for reference only. We may change some ingredients and decorations of the cakes without prior notice.
11. Shaz Confections reserves the rights to change the terms and conditions without prior notice. In case of disputes, Shaz Confections reserves the right of interpretation.
Shaz Confections保留更改有關條款及細則之權利並不會事先通知。如有任何爭議，Shaz Confections保留最終解釋之權利。