TERMS AND CONDITIONS 訂購條款

Last updated on 05 April 2022

1. By placing an order and completing payment, you are agreeing to the Terms and Conditions of online order by Shaz Confections.

當閣下訂購及完成付款時,即表示你清楚了解及同意Shaz Confections的訂購條款。

2. Once payment is made, the order is confirmed. No cancellation or refund would be accepted once the order is confirmed. No change of product design, size or flavour is allowed once an order is confirmed. 

當付款完成時,訂單即屬確認。所有訂單一經確認,恕不接受取消及退款,亦不可對產品的設計、大小以及口味做出修改。

3. Requests to change pick-up or delivery arrangements must be received at least two working day in advance. A HK$50 administration fee will be charged for each change, payable at the time of the request. Shaz Confections reserves the right to reject any reschedule request.

如需更改取貨或者送貨安排(時間、地址等),請至少提前兩個工作日通知我們。每次更改需收取$50行政費用,並且在提出該申請時支付。Shaz Confections保留拒絕更改訂單內容的權利。

 

4. The purchased products should be picked up at the time and location as specified in the order. The order will be void if a customer does not pick up on the designated date. No refund will be made. 

顧客應該在其事先指定的日期和地點提取貨品。如果顧客未能在指定的日期提取貨品,該訂單將會被視為作廢,並不設退款。

 

5. We partner with Oddle (https://oddle.me) to provide delivery service. To use Oddle's services, customers may need to register an Oddle account and make the payment through Oddle's platform. Shaz Confections is not responsible for any damages to the cakes during the delivery process. 

Oddle (https://oddle.me)為Shaz Confections提供送貨服務。要使用Oddle的服務,顧客需要註冊Oddle帳戶並通過Oddle的平台付款。對於送貨過程中貨品遭受的損失,Shaz Confections不負有責任。

6. Most of our cakes contain fresh cream, which needs to be kept at low temperature before consumption. We recommend customers to prepare their own cooler bags when pick up the cake. Customers may also purchase reusable cooler bags from us at an additional cost. For all delivery orders of cakes with fresh cream, the purchase of a cooler bag is mandatory.

我們的大部分蛋糕都包含新鮮忌廉,因此在食用之前需要低溫保存。我們建議顧客在提取蛋糕時自行準備保溫袋,或向我們購買。對於使用送貨服務的訂單,為了保證貨品的新鮮,必須購買保溫袋。

 

7. All our cakes are ready for consumption upon arrival, unless otherwise specified. If you plan to consume them at a later time, please put them immediately in a fridge (3-5°C) for continued freshness. Same day consumption is recommended for best taste. Shaz Confections is not responsible for any damages to the cakes due to poor handling after pick-up or delivery.

除非另行通知,我們的蛋糕在送達的時間就已經可以食用。如果需要晚一些時候再食用,請將蛋糕立即放入雪櫃中(3-5攝氏度)以保持新鮮。蛋糕當日食用味道最佳。對於蛋糕於提取或送達之後由於處理不當所帶來的損壞,Shaz Confections不負有責任。

 

8. Subject to actual weather conditions, delivery and pick-up services may be suspended when typhoon signal No. 8 or above, or Black Rainstorm Signal are hoisted. Customers can reschedule the delivery or pick-up date after normal business operation resumes without additional charges.

當遭遇惡劣天氣,如掛8號風球或者黑雨信號,自提和送貨服務將會暫停。顧客可以在正常營業時間恢復之後另外指定提取貨品或者送貨時間,並無需支付額外費用。

9. Some of our cakes may contain allergens such as egg, soy, milk, alcohol and nuts. If you have any special dietary requirements, please  contact us for additional information before placing an order.

我們的部分蛋糕包含致敏物質,如雞蛋、大豆、牛奶、酒精以及乾果。如果你有特別的膳食要求,請在訂購前聯絡我們以獲取更多詳情。

10. All photos are for reference only. We may change some ingredients and decorations of the cakes without prior notice.

網站上所有圖片僅供參考。我們可能在未事先通知的情況下更改部分原料或裝飾。

11. Shaz Confections reserves the rights to change the terms and conditions without prior notice. In case of disputes, Shaz Confections reserves the right of interpretation.

Shaz Confections保留更改有關條款及細則之權利並不會事先通知。如有任何爭議,Shaz Confections保留最終解釋之權利。