CAKE ORDERING TERMS & CONDITIONS
Please order all cakes at least 3 days in advance. For urgent orders before 3 days, please WhatsApp/call +852 5596 5956 (Sai Ying Pun) or +852 5598 9321 (K11 Art Mall) to check cake choice availability.
Please present confirmation contact number/email upon cake pick up. The order will be void if customer does not pick up on the designated date. No refund will be made.
Changes to pick-up/ delivery arrangements can only be arranged ONCE with WhatsApp/call +852 5596 5956 (Sai Ying Pun) or +852 5598 9321 (K11 Art Mall) or email (firstname.lastname@example.org). Notice for change must be received at least 1 working days in advance (Cut-off time at 6.30pm). NO changes can be made after the cut-off time. For second time changes, a HK$50 administration fee will be charged upon cake pick-up. Should you need any assistance, please WhatsApp/call again.
Complimentary delivery service for a single location is provided upon HK$1,000 purchase. For orders below HK$1,000, delivery service can be arranged at an additional cost depending on the delivery location. Delivery to outlying islands or remote areas is not available or subject to additional charges.
We use Uber service for delivery. Customers need to pick up the cake at the closest feasible area of the provided delivery address if customers requested for our delivery service. Customer is liable to pay for the parking fee if you're requesting to pick up the cake at a designated parking area that needs charges.
Our team will give you a call 15 minutes before arranging for Uber driver, to confirm the pickup location.
Some of our cakes may contain allergens such as egg, soy, milk, alcohol and nuts.
If you have any special dietary requirements, please approach our front line staff or contact us at +852 5596 5956 (Sai Ying Pun) or +852 5598 9321 (K11 Art Mall) and we shall advise you on your choice.
We may change some of the ingredients and decorations of the cake without prior notice in case of seasonal shortage.
All photos are for reference only.
Each cake takes a team of hard work to prepare, and we hope that each will be delivered to our valued customers in its perfect shape and flavour. Therefore, we ask for your cooperation in putting the cakes into the fridge within 1 hour of collection for optimum taste. Please understand that we are not responsible for any damages afterwards.
All pre-ordered cakes will include ice pack(s) that can last for about 1 hour.
We provide 1 plastic knife & 1 candle for whole cake pickup. As a eco-friendly brand, we encourage using your own forks for consumption of the cake, so no fork will be provided. For additional cake boxes (2 piece), HK$2/each will be charged.
Please keep the cakes refrigerated at 4 degrees and consume on the day of pickup for optimum taste.
Subject to actual weather conditions, delivery and pick up services may be suspended when typhoon signal No. 8 or above, or Black Rainstorm Signal are hoisted. Customers can reschedule the delivery or pick up date after normal business operation by calling the store +852 5596 5956 (Sai Ying Pun) or +852 5598 9321 (K11 Art Mall).
SHAZ LIMITED aka SHAZ CONFECTIONS reserves the rights to change the terms and conditions without prior notice. In case of disputes, SHAZ LIMITED aka SHAZ CONFECTIONS reserves the right of all final decisions.