Terms & Conditions

1. Please order all cakes at least three days in advance. For urgent orders within three days, please contact us to check availability.

2. You may choose to pick up your cake(s) at one of our venues or to have your cake(s) delivered to you.

 

3. For self pick-up, please present your confirmation contact number or email address. The order will be void if a customer does not pick up on the designated date. No refund will be made.

 

4. Changes to pick-up or delivery arrangements can only be made once without additional charge. Notice for change must be received at least one working day in advance (cut-off time at 6.30pm). For further changes, a HK$50 administration fee will be charged for each change made upon cake pick-up or delivery. 

 

5. We partner with Oddle (https://oddle.me) to provide delivery services. To use Oddle's services, customers may need to register an Oddle account and make the payment through Oddle's platform.  

6. We take great effort to ensure that our cakes are well packed in our reusable cooler bags, with each of them containing four reusable ice packs. Every order of cake also comes with a single candle and a cake knife. As an environmentally friendly brand, we encourage using your own forks for consumption of the cake, so no fork will be provided. 

 

7. All our cakes are ready for consumption upon arrival. If you plan to consume them at a later time, please put them immediately in a fridge (3-7°C) for continued freshness. Same day consumption is recommended for best taste. All our cakes are freshly made and can be kept for up to 48 hours in the cake box in the fridge (3-7 °C). Please understand that we are not responsible for any damages due to poor handling after pick-up or delivery.

 

8. Subject to actual weather conditions, delivery and pick-up services may be suspended when typhoon signal No. 8 or above, or Black Rainstorm Signal are hoisted. Customers can reschedule the delivery or pick-up date after normal business operation resumes without additional charge.

9. Some of our cakes may contain allergens such as egg, soy, milk, alcohol and nuts. If you have any special dietary requirements, please approach our front line staff or contact us for additional information before placing an order.

 

10. All photos are for reference only. We may change some of the ingredients and decorations of the cake without prior notice, for example, due to seasonal availability.

11. Shaz Limited (aka Shaz Confections) reserves the rights to change the terms and conditions without prior notice. In case of disputes, Shaz Limited (aka Shaz Confections) reserves the right of interpretation.